# FAQ: Forgotten Password and No Guardian Accounts Set Up

**Q: What happens if I forget my password but didn't set up guardian accounts?**

A: If you haven't set up your guardian accounts for social recovery, it's impossible to reset your password if you forget it. PCM Wallet does not store your password, so it's crucial to save or back up your password securely.

**Q: How can I prevent password loss in the future?**

A: To prevent password loss and enhance security, set up guardian accounts. This allows for account recovery with guardian approval, ensuring you don't lose account ownership during password-related issues. Only add trusted family and friends as guardians to assist in account recovery and access. \
\
For a tutorial on setting up guardian accounts, please refer to this link: [https://pichain-global.gitbook.io/pcm-wallet/tutorial-for-pcm-wallet/guardian-accounts](https://pichain-global.gitbook.io/pcm-wallet/tutorial-for-pcm-wallet/guardian-accounts)

**Q: What should I do if I forget my password but didn't set up guardian accounts? Can I retrieve the PCM points earned from PCM applications before the launch of PCM Wallet?**

A: If you've forgotten your password and didn't set up guardian accounts, and want to **retrieve the PCM points earned from PCM applications before the launch of PCM Wallet,** please follow these steps:

1. **Request Email Unbinding (if applicable):**
   * If you have merged your accounts with PCM and migrated your PCM points to PCM Wallet, you can request an email unbind to use a new email for account binding and PCM Wallet creation. This will allow you to retrieve PCM points from PCM applications to PCM Wallet.
   * Note: PCM mined from daily mining on PCM Wallet and PCM tokens migrated to PCM mainnet will not be accessible anymore if you forget your password.

**Q: How do I request email unbinding?**

A: To request email unbinding, send the following message along with your Pi username and PCM Wallet email to our team via the Telegram support channel: [https://t.me/pichainmall/230745](https://t.me/pichainmall/230745)

***

**Message Template:**\
\
**Email: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_**\
**Pi username: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_**

"I confirm I have lost my password for PCM Wallet. I would like to request email unbinding. I will then use a NEW email to bind with PCM applications, create a PCM Wallet with the same NEW email, and merge accounts. I understand that PCM mined from daily mining on PCM Wallet and PCM tokens migrated to PCM mainnet will not be accessible anymore."

***

By following these steps, you can ensure that your account remains secure and that you have a recovery plan in place. For further assistance, please contact our support team through the provided channels.
