# PCM balance

1. **Why is my PCM balance 0?**

This is normal. You and other pioneers can still purchase products on PCM if the service is available in your country/region. Payment will be directly deducted from Pi Wallet upon purchase. We won't and we can't synchronize your pi wallet balance with your PCM account.&#x20;

2. **How to top up Pi into PCM wallet?**

Currently top up was not open yet to all pioneers. You do not need to top up to purchase products. Payment will be directly deducted from Pi Wallet upon purchase.

3. **Why i cannot use my PCM balance to purchase products?**

PCM will make sure every transaction was recorded in the blockchain, so PCM balance will only available for withdraw.

4. **Is it safe to leave my funds in my PCM wallet**

Yes! It is very safe. All security measures have been taken to protect and secure Pioneers funds. You can withdraw to your Pi wallet at any times.

5. **What will happen to my funds if I buy a product and I didn’t receive it?**

You can press after-sales button and request for refund. Once confirmed by seller, your funds will be refunded into your PCM wallet as soon as possible if you don’t receive the product.

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