PiChain Mall Platform Transaction Rules

Merchant Shipping Rules

• Shipping Time: Merchants have no specific time limit for shipping.

User Refund Rules

• User Refund Request: If users cannot wait for the delivery, they can apply for a refund.

  • Merchant Agrees to Refund: The funds will be immediately returned to the user.

  • Merchant Does Not Process Refund: The funds will be automatically returned to the user's balance within 72 hours.

Confirming Receipt of Goods

• After Merchant clicks shipping on PCM:

  • User Confirms Receipt: Users can confirm receipt of the goods in the app after receiving them.

    • After Confirming Receipt: If there are no after-sales issues or platform arbitration within 7 days, the funds will be automatically transferred to the merchant's account within 7 days. The total transfer time is 7 days.

  • User Does Not Confirm Receipt: The system will automatically confirm receipt 14 days after shipping.

    • After Automatic Confirmation: If there are no after-sales issues or platform arbitration within 7 days, the funds will be automatically transferred to the merchant's account within 7 days. The total transfer time is 14+7 days.

After-Sales Issue Handling

• After-Sales Issues: If issues arise after receiving the goods, users can apply for a refund or negotiate with the merchant.

  • Dispute Handling: If there is a dispute, the platform will intervene and arbitrate.

Funds Transfer Time Explanation

• 14+7 Days Transfer Time:

  • If users only sign for the goods without manually confirming receipt, the system will automatically confirm receipt after 14 days.

  • Within 7 days after automatic confirmation, the funds will be transferred to the merchant's wallet balance in the platform.

• 7 Days Transfer Time:

  • If users confirm receipt without any issues and manually confirm receipt in the platform, the funds will be transferred to the merchant's wallet balance in the platform within 7 days.

(Only after 14 days will the expected transfer be displayed)