> For the complete documentation index, see [llms.txt](https://pichain-global.gitbook.io/pichainmall/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://pichain-global.gitbook.io/pichainmall/faq/pichain-mall-platform-transaction-rules.md).

# PiChain Mall Platform Transaction Rules

**Merchant Shipping Rules**

* **Shipping Time**: Merchants have no specific time limit for shipping.

#### User Refund Rules

* **User Refund Request**: If users cannot wait for the delivery, they can apply for a refund.
  * **Merchant Agrees to Refund**: The funds will be immediately returned to the user.
  * **Merchant Does Not Process Refund**: The funds will be automatically returned to the user's balance within 72 hours.

#### Confirming Receipt of Goods

* **After Merchant clicks shipping on PCM**:
  * **User Confirms Receipt**: Users can confirm receipt of the goods in the app after receiving them.
    * **After Confirming Receipt**: If there are no after-sales issues or platform arbitration within 7 days, the funds will be automatically transferred to the merchant's account within 7 days. The total transfer time is 7 days.
  * **User Does Not Confirm Receipt**: The system will automatically confirm receipt 14 days after shipping.
    * **After Automatic Confirmation**: If there are no after-sales issues or platform arbitration within 7 days, the funds will be automatically transferred to the merchant's account within 7 days. The total transfer time is 14+7 days.

#### After-Sales Issue Handling

* **After-Sales Issues**: If issues arise after receiving the goods, users can apply for a refund or negotiate with the merchant.
  * **Dispute Handling**: If there is a dispute, the platform will intervene and arbitrate.

#### Funds Transfer Time Explanation

* **14+7 Days Transfer Time**:
  * If users only sign for the goods without manually confirming receipt, the system will automatically confirm receipt after 14 days.
  * Within 7 days after automatic confirmation, the funds will be transferred to the merchant's wallet balance in the platform.
* **7 Days Transfer Time**:
  * If users confirm receipt without any issues and manually confirm receipt in the platform, the funds will be transferred to the merchant's wallet balance in the platform within 7 days.

(Only after 14 days will the expected transfer be displayed)